WebCE, a provider of online professional education, has been awarded a Gold Stevie Award in the Contact Center of the Year category at the 20th Annual Stevie Awards for Sales & Customer Service. This is WebCE's first Gold win and fifth overall Stevie Award for Contact Center of the Year, following Silver wins in 2025 and 2024 and Bronze wins in 2023 and 2022.
The Stevie Awards for Sales & Customer Service recognize top achievements in customer service, contact center, business development, and sales. The judging panel praised WebCE for its "people-first approach," which they described as "contrarian" in an industry increasingly focused on AI integration and outsourcing. Instead of relying on automation, WebCE invests in a rigorous training program for each representative to deliver live, personalized support to 1.5 million customers nationwide. This approach allows a single representative to handle inquiries across 22 licenses and certifications without call transfers, scripts, or rigid time limits.
"Our support team is the heartbeat of WebCE, proving that, in an increasingly automated world, the ultimate competitive advantage is genuine human connection," said Director of Support Services Jordan Smith. "I am incredibly proud to see their dedication recognized."
The judges also commended WebCE's impressive efficiency metrics. From 2023 to 2025, the company reduced its average speed to answer incoming calls by 14 seconds, bringing it down to just 29 seconds. This improvement contributed to a call abandonment rate of only 1.5%, significantly lower than the industry standard of 5%. Customer satisfaction also soared, with a 95% Customer Satisfaction Score (CSAT), far exceeding the industry average of 74% as measured by the American Customer Satisfaction Index (ACSI).
"Excellent job by WebCE Support Services in delivering personalized, knowledgeable, and timely customer care, achieving outstanding satisfaction, recommendation, and response metrics," the judges said. "WebCE is clearly a leading contact center."
More than 2,100 nominations from organizations of all sizes across 41 nations and territories were considered in this year's competition. Winners were determined by the average scores of 150 professionals on eight specialized judging committees. Details about the Stevie Awards for Sales & Customer Service and the full list of winners are available at https://sales.stevieawards.com/.
Stevie Awards President Maggie Miller noted, "The remarkable scores achieved by this year's winners reflect the extraordinary levels of excellence, innovation, and customer impact they deliver." Winners will be celebrated at a gala event at the Marriott Marquis Hotel in New York City on March 5, 2026.
WebCE's recognition underscores a broader industry trend: while many companies rush to automate, customer service leaders like WebCE are doubling down on human interaction to build trust and loyalty. As the company continues to expand its course offerings—covering insurance, financial services, real estate, tax, and funeral services—its contact center remains a critical differentiator. More information about WebCE is available at www.WebCE.com.
