Total Wireless has announced an expanded partnership with Western Union, bringing a suite of financial services to its retail locations across the United States. The services, which include money transfers, bill pay, and money orders, are available starting today at select stores and will roll out to additional locations through the end of 2026. This move aims to provide communities with greater access to essential financial tools.
Eligible Total Wireless customers on MAX 5G BYO, MAX 5G, and ALL ACCESS plans will continue to receive one fee-free Western Union money transfer each month, redeemable through Western Union’s website, mobile app, and participating Total Wireless stores. This benefit was first introduced in June, making Total Wireless the first U.S. wireless carrier to offer monthly money transfers at no additional cost.
“Our stores are gathering places in the communities we serve,” said David Kim, President of Verizon Value. “By adding Western Union to the retail experience, we’re expanding access to everyday financial services for everyone. Whether customers need to send money, pay bills, or purchase money orders, they can now do it at Total Wireless, right alongside getting the reliable 5G connectivity they count on. That’s what it means to put community first.”
The retail expansion is a significant step in Total Wireless’ commitment to delivering value beyond connectivity. All customers, regardless of plan, can access bill pay, money order, and money transfer services at standard Western Union rates. The service can be accessed online at westernunion.com, through the Western Union app, or in person at participating Total Wireless stores. Western Union’s network supports transfers to over 200 countries and territories, with more than 360,000 payout locations worldwide.
“Millions of customers rely on Western Union to move money across borders with speed and confidence,” said Jesse Mory, Senior Vice President of Strategic Partnerships at Western Union. “By bringing our services to Total Wireless stores, we’re meeting more customers where they already shop and expanding access to reliable, convenient financial services. This partnership strengthens our presence in communities where our customers live and work.”
This partnership highlights a growing trend of non-traditional retailers offering financial services, which can be especially beneficial in underserved areas. By integrating these services into its stores, Total Wireless is positioning itself as a one-stop shop for both communication and financial needs. The move also aligns with Western Union’s strategy to expand its retail footprint and reach more customers through strategic alliances.
For more information, customers can visit a local Total Wireless store or Total Wireless's Western Union page. The fee-free transfer benefit is valid once per month for eligible plan customers and applies to the transfer fee only; exchange rates and applicable taxes/surcharges may apply.
Total Wireless is a fast-growing, no-contract wireless provider covered by the Verizon 5G network, with 2,000 exclusive stores across the country. It is part of the Verizon Value portfolio of prepaid brands. Western Union is a global leader in cross-border, cross-currency money movement, serving over 200 countries and territories.
