SNAH Healthcare announced a new partnership with the City of West Haven, Connecticut, to provide non-emergency medical transportation (NEMT) and senior center shuttle services. The program, awarded through a competitive municipal bidding process, aims to build a transportation model centered on trust, safety, and efficiency for publicly funded services.
The service includes daily shuttles to the West Haven Senior Center and designated grocery shopping locations for residents. SNAH Healthcare differentiates itself by focusing on safety, integrity, transparency, and fraud prevention. All vehicles will be equipped with front and back-facing cameras to record each trip, ensuring passenger and driver safety. Real-time GPS tracking will allow the city to monitor service delivery, route compliance, timeliness, and resource utilization.
A key feature is door-to-door assistance for seniors with mobility challenges. Trained drivers provide hands-on help from home to shuttle seat and back, combining a person-centered approach with technology for compassionate and accountable service. This addresses common concerns among government agencies about fraud and misuse of NEMT funding. SNAH’s operational model offers full visibility into each trip, preventing fraudulent billing or “ghost rides,” thereby reducing costs and providing peace of mind.
Paulina Wierzbicka, President of SNAH Healthcare, stated, “We acknowledge and understand that municipalities have a fiduciary obligation to their taxpayers. Our technology and processes are intended to enhance municipalities’ control and verification processes, and therefore, will not provide a ‘black box’ environment for our partners. We will provide our partners with performance reports, but will also provide them with the tools to monitor that performance on their own.”
The launch reflects SNAH’s experience in managing publicly funded transportation and home-care programs. The company is pursuing additional bid opportunities nationwide, offering a transparent and future-proof partnership that prioritizes community needs and taxpayer investments. More information is available on SNAH’s website.
