Dayos Pte. Ltd., a Singapore-based AI company, today announced the general availability of Athena, the latest release of its agentic platform Hero, designed to replace traditional Application Managed Services (AMS) contracts for Oracle and Workday. Unlike tools layered on existing systems, Hero operates as a direct replacement, available immediately via Starter and Pro plans.
Athena addresses four structural problems with the AMS model that have persisted for two decades. First, traditional AMS engagements take months to scope and deploy, whereas Athena Starter deploys in two weeks—from contract execution to production agents running inside the customer's Oracle or Workday tenant. Second, quality of work improves as Hero's agents reason through tickets in the actual tenant, exploring, planning, and validating before posting. Report development, historically the worst offender on SLA reports, completes 70% faster with plain English input and validated SQL output executed within the tenant.
Third, long-term support drag is reduced. Hero cuts Oracle ticket backlogs by 50% in the first 30 days for Starter customers and sustains a 60% reduction in active ticket queues by the end of year one for Pro customers. SLAs across engagements run 50% faster. Every ticket Hero closes is one the customer's AMS provider does not bill for. Fourth, proof of efficacy is demonstrated through Dayos' internal use: the company retired its own ServiceNow ITSM environment in 45 days, with 60% of Tier 1 tickets now resolved autonomously. This deployment is documented in the IMDA Model AI Governance Framework for Agentic AI, published by Singapore's Infocomm Media Development Authority at ATxSG in May 2026.
"AMS providers bill per ticket or per hour. Hero closes tickets at no marginal cost on top of the platform fee. Every ticket Hero closes is one your AMS provider doesn't bill for," said Brad McElhannon, Founder and CEO of Dayos.
Athena Starter is available at USD 60,000 per year, delivering 50% Oracle ticket backlog reduction in 30 days, 70% faster report development, and 50% faster SLAs. Athena Pro is available at USD 150,000 per year, adding custom agent development and a contractually committed 60% sustained reduction in the active ticket queue by the end of year one. Plan details and outcome breakdowns by tier are at dayos.com/plans.
The Athena Hero release ships with full support for Oracle and Workday. SAP availability is targeted for January 2027. Hero is built on Google's Agent Development Kit (ADK) with Gemini as the lead reasoning model, and operates under ISO 42001-aligned governance with SOC 2 Type II controls. Athena enters general availability with active enterprise deployments across the Asia-Pacific region.
