CleverTap, the all-in-one customer engagement platform, announced today that it has been positioned by Gartner as a Leader in the 2026 Magic Quadrant for Personalization Engines. The evaluation assessed the company's completeness of vision and ability to execute, with CleverTap's inclusion highlighting its progress alongside customers and partners in delivering relevant and effective personalization.
CleverTap's approach centers on hyper-personalization through its CleverAI agentic intelligence and decisioning engine, designed to deliver an 'Experience of One' via 1:1 engagement at scale. The CleverAI Decisioning Engine interprets customer intent to connect them with the right message on the right channel at the right moment. Combined with a suite of personalization capabilities, these tools help brands drive measurable outcomes, including up to 35% higher conversion rates across industries such as financial services, retail, ecommerce, media, and telecom.
CleverAI is an enterprise-grade agentic intelligence and decisioning engine for autonomous real-time orchestration, enabling continuous experience optimization across the customer lifecycle. This focus on unified intelligence and scalable hyper-personalization has contributed to broader market momentum. Anand Jain, Co-founder and Chief Marketing Officer of CleverTap, stated, 'We consider our positioning in the Leaders Quadrant by Gartner as confirmation of our capability that enables customers to improve business outcomes with the power of CleverAI. We continue to innovate while we execute on our product roadmap. With CleverAI, we are delivering a truly revolutionary AI-First Customer Engagement Platform that will change the face of the martech and customer engagement industry, further enhancing our market position.'
Gartner's Magic Quadrant report is available for complimentary viewing here. The report includes an analysis of CleverTap's strengths and cautions alongside other provider offerings. Gartner disclaims all warranties, and its publications consist of opinions from its business and technology insights organization.
CleverTap's platform integrates AI-powered segmentation, personalization, experimentation, journey orchestration, and analytics, connecting with over 100 leading martech solutions. Backed by investors including Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap serves brands such as TD Bank, Burger King, Paytm, Levi's, IKEA, Decathlon, Vodafone, Domino's, Jio, Carousell, Banco Azteca, Zomato, StockX, and Emirates NBD.
